The Challenge
Shared Values:
When Proverbs Payments was looking for a payment processing partner, they wanted a company that shared the same business values and ethics as them. AFS was the partner that fit the bill. The dedication to honest pricing and reliable support were driving factors in Proverbs Payments selecting us as their partner.
System for Success:
To better support the merchants that they were onboarding, Proverbs Payments were looking for a partner that could provide the systems they needed for this. They especially needed improved customer support from their partner to better assist the needs of their merchants. The current partner they were boarding with was not able to to meet their needs as they were beginning to lose merchants.
The Solution
One of the critical reasons Proverbs Payments selected AFS was the superior customer support they offered. Proverbs Payments had previously faced issues with customer service, which led to losing merchants. With AFS, they experienced a marked improvement, significantly streamlining their processes by providing timely support and accelerating various tasks. Our hands-on support was crucial in freeing up time for Proverbs Payments to focus on growing their sales pipeline.
AFS's technological solutions also stood out, particularly the Gateway and system. These tools provided Proverbs Payments with the ability to manage their operations more efficiently. They could monitor the status of applications without the need for constant follow-ups, as notifications and updates were readily available. This system was described as a "game changer" that saved significant time and allowed Proverbs Payments to onboard new merchants swiftly. The gateway, on the other hand, helped in streamlining payment processes, further enhancing their operational efficiency.
"Working with AFS feels like we're truly on the same team, with a unified goal of caring for our merchants."
The Results
Since partnering with AFS, Proverbs Payments has experienced a significant improvement in their ability to onboard new merchants quickly, with the process now taking as little as 24 hours. This enhanced onboarding capability has allowed them to meet and surpass merchant expectations, ensuring a consistent flow of new business.
The partnership has significantly contributed to Proverbs Payments' business growth, allowing them to close more deals and substantially expand their portfolio. With a target of reaching 60-70 deals per month, they are progressing well, supported by streamlined processes and systems. Our collaboration has not only helped the achievement of their operational goals but has also reinforced their dedication to ethical and honest business practices.
Overall, the partnership with AFS has had a significantly positive impact on Proverbs Payments, aligning with their values while enhancing efficiency and growth. This collaboration demonstrates how shared values and solutions can lead to mutual success and create a thriving business environment.
